Network disturbance

Update 2016-12-19 10:05 UTC

Normally, if there's been any downtime, we would send out an detailed Incident Report the next business day. In this case we will need a few more days for the comprehensive root cause analysis. 


Update 2016-12-15 18:50 UTC

All plattforms and services should be up and running as normal. We haven't seen any more disturbances. If you are experience troubles with your specific application, don't hesistate to contact the support and we'll assist you. 


Update 2016-12-15 15:57 UTC

The Jelastic:PaaS plattform is up and running. If you experience issues with your application, please contact the support.


Update 2016-12-15 12:45 UTC

We are carefully getting services up and running again, as you might have noticed. We will keep this channel updated in order for you to know when the plattforms are up and running fully. It could mean that your specific applications might still have problems. And we will help you with it through our support once the plattforms are stable again.


Update 2016-12-15 10:45 UTC

The problems lay with the network infrastructure which is constantly crashing and we have engineers from the network supplier that is troubleshooting the problems.

As this problem has never presented itself even to the supplier of the hardware, this is a difficult task to resolve. Therefore, it's difficult for us to give any estimates on it.

Regarding the service window, no changes where made, this issue presented itself without any updating of hardware.


Update 2016-12-15 09:35 UTC

We are still having network issues. We are doing somewhat of progress and hopefully moving toward a solution. I have no real ETA on the network issues though. But we are putting all the resources we have on this problem.


Update 2016-12-15 08:15 UTC

As you might notice, we are still having a big network shortage. We are working hard on the isssue. When the shortage is resolved we expect that restoring all services will take some time.

As stated earlier, we are doing our best to get everything up and running. We don't have a real ETA. But, if networking is resolved all other services will hopefully be up within the hour after that is done.


Update 2016-12-15 07:15 UTC

There is still a network shortage. Our technicians are working hard together with the network provider in order to resolve this. We are pushing forward our estimated time for restoring all services to within the hour.

We have all available technicians at our disposal ready to work in parallell in restoring all services when the network shortage is resolved.


Update 2016-12-15 06:35 UTC

We are still experiencing problems with the network after the service window. We are working together with our network provider in order to solve the problems. We are aiming at having everything resolved as fast as possible, hopefully within the hour. Please be advised that it might be longer than that.


We currently have an issue with the network after the service window.
This affects all users in both plattforms. We working on identifying the issue. 

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